If you are doing any sort of service delivery at some point there will be a delay.⚠️ Whether you forgot to complete something, a task took longer than you initially thought or one of your team members got sick I can almost guarantee you something will come up (those are all real examples) The most important part of any type of delay is how you deal with it⚠️ Let me give you two examples to drive this point in 1️⃣Option A: You order something online - they guarantee 3-day delivery - After 3 days you don't get your package - You have to contact customer service to find out your parcel has been delayed and it'll be there in 2 days 2️⃣Option B: You order something online - they guarantee 3-day delivery - After 3 days you don't get your package - 2 days in you get a message from customer service to let you know your package is delayed and it'll be there in 2 days Which scenario would provide you with a better experience?😁 In which scenario would you be more annoyed?🤬 I make a very big effort to drill this on my team - if there is any delay in work communicate it! Don't just try to do everything behind the scenes literally just keep everyone in the loop.... It's something that is so simple but so many people fail to do consistently.❌ So next time there's any sort of delay in your agency don't just hide and do the work behind the scenes hoping your clients won't notice Be proactive and address the delay, explain the delay then provide an action plan with next steps (bonus points if you find a way to make it up to them!)

In the past month, I've dedicated myself to reading for at least 30 minutes every day This means I had to increase my existing book stock and move away from audible 🤣 So far I've gone through - Traction (again) - 100M Offers (again) - Just started Buy Back Your Time (again) Let me know what you guys are reading - there's a lot you can learn from books it's years of experience compacted into an actionable booklet (if you choose the right book)

So excited for the weekly call! See you all soon! @Leo Fluxomate let’s go👏

Shoutout to @Leo Fluxomate Bro, your dedication is outstanding. I run an automation agency myself but i really enjoy your work. Keep hustling my dude. Kudos

Do you use exit interviews in your agency? What are exit interviews? These are simple 30-minute calls you have with your clients when they ask to leave your agency Why use exit interviews? Two main benefits 1. Get a good understanding of why the client is leaving. The key here is taking the relevant feedback to improve your service delivery and prevent this from happening again 2. Upsell clients - For example if a client is leaving because they don't have enough support there is the potential to upsell them to a higher package with support How to apply exit interviews? Add a clause in your contract that states the client must go through a 30 min call before leaving your agency and then very simply ask them to hop on a call before they hop off to collect necessary feedback and potentially upsell them I'll be doing one of these polls every day for a week - let me know if you enjoy them!