I currently have a situation where a client has received the invoice and video material with the terms of use information stating that the material cannot be used until it has been paid for in full. (Of course, the material is already online and I have not been tagged either) How do you normally deal with such a situation or how would you politely remind the customer that payment has not yet been received? I usually ask for a deposit and include this in my quote. However, as this customer came via an already known customer, I made an exception out of courtesy. I would be delighted if you have any tips on this subject.

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If a potential client says, "I'm sorry that is just not in our budget" how would you respond?