It’s been evaluations week and it made me reflect on this whole agency and the caregivers I’ve had over the last 10 months. To date I’ve hired in total 115 caregivers since January, I currently have 49 actively working. Meaning I have a 42% success rate at hiring. You gotta do the numbers. It’s a volume game. Once you get them onboarded you’re not done. Check in on them, help them with onboarding, ask them how their first shift went, take the exceptional caregivers out for coffee or lunch to show your appreciation, give them bday shout outs, give them kudos when a client says they do well. Ask their availability and honor it. It is incredibly hard work but rewarding. I’m writing this reflection cuz I had the pleasure of a caregiver calling me and screaming at me for removing her from shifts and putting her ‘on call’ status after she had two back to back late clock ins (mind you it was actually three and I forgave one for trafffic-each were 20+ mins late) don’t let one bad apple ruin the bunch. I’ve conducted 30+ evals and every single caregiver said this was the healthiest, safest, most respectful environment they’ve ever worked in. They feel appreciated, respected and motivated to show up for us. Their only complaint??? More hours. 🥲 If I can only get more clients!!!!! 😭😭😭😭

Attached is a photo of my staff managers calendar for our quarterly evaluations this week. It’s full throttle. I’ve already received amazing information back from my team: One caregiver suggested outsourcing schedulers and I’ve already been in contact with a company. Another caregiver requested we start sending out alerts for shifts with cross streets and a mini bio or detail for better responses on picking up schedules. If you haven’t done so already, I highly recommend you to implement quarterly evaluations. It’s a gold mine of valuable information. Edit: this isn’t even half my team.

I sponsored the annual Senior Health Fair in Sacramento. We met a ton of other vendors. In fact one of the other sponsorees invited me and my team to tour their facility and possibly even contract with them! The foot traffic was not as promised but networking was well worth it. Search out senior events ahead of time and see if you can sponsor. Exposure is key.

I have a question regarding last-minute cancellations by caregivers. If a caregiver cancels a scheduled care visit that was booked weeks in advance, what steps can we take to prevent this situation? Additionally, if we can’t find a backup caregiver, how should we best support the patient or client in this scenario? Thank you for your insights!

Let us get to know each other. 1. Tell us where you are in the licensing process: deciding on licensing, currently licensing, licensed. 2. Where do you live? 3. Already have an agency? What do you need help with?