How have you seen teams balance empathy and productivity?

I am working with a DEI department that wants to develop their psychological safety within the culture.

As they tell me about their culture, one of their main principles is Radical Empathy. Working to understand one another as much as possible.

And the more they spoke about Radical Empathy, the more I got curious.

So I asked - "How do you balance empathy with getting things done?"

They paused for a second and said....

"That's the issue."

They want to create a supportive culture but a lot of work is dumped on the managers.

When their employees struggle (from work or personal life), the managers take on a lot of the work to help give the employees space.

Many of the managers feel overworked and unsure of what to do.

How have you seen teams manage a proper balance between being empathetic empathy and productivity?

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