3 years ago I pulled the plug on our LTL TMS “Rate Shop” Service.
This is where our clients had access through our TMS to our carriers and rates and our clients could pick their carrier, service and price.
We pivoted to a Managed Freight Service only.
Our clients utilize our portal to get a service and price for their LTL shipment and Gateway decides how it moves.
These LTL shipments then move either on our own trucks, move in our partial load network or get brokered out to an LTL carrier that our professional agents choose, not the shipper.
Although we lost a few system users, we picked up a lot of business from our current client base as well as other shippers looking for a better managed distribution system.
When most brokers concentrate on large volume low margin accounts, we like to fill the needs of those shippers looking for the most optimum distribution needs, not necessarily the cheapest.
Being a participate myself in the “Rate Shop” TMS world for many years, I can truly say I am glad I made this change 3 years ago.
More reward, less headache and just better clientele.