Sep 13 in Hospitality Hacks ✨
80/20 Rule
Have you ever heard of the Pareto Principle? Also known as the 80/20 rule. It focused on your highest best use suggesting to prioritize 20% that gets you the 80% results.
A few weeks ago, I stayed at a beautifully built boutique resort that was structured with limited service. This property originated as a self service air bnb and evolved into a boutique resort with limited service.
With my luxury full service back ground it through me for a spin when I was experiencing service in opposite proposition than I’m used to, with ratios at 20% service and facilities focused at 80%. Was so connected to nature and able to come up with quality observations and creative solutions to share feedback as part of a SWAS audit.
When I say limited, I mean, service was limited to a property manager, a housekeeper and a landscaper. The facilities were remarkably built and maintained in excellent condition.
Interesting this style has allowed the owners to hit break event point within one year of operating as a boutique. Do you think this is the future of hospitality? No more need for key cards or reception desk? Majority is done electronically.
Makes for a nice event space rental or serene eco retreat…
What’s your take on this?
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80/20 Rule
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