Apr 17 in Customer Service
Eight Step Progress Check Retention & Referrals
This tool can easily be adapted for any business type. Below are the bullet points on what to hit during the chat. This could be done very quickly in person or via a phone call.
Watch this video if you want an example
https://www.loom.com/share/e69ddeabfdc24eae9d938d8d82841d90?sid=fda90796-84f1-46da-8559-470f1badf83c
Here is a quick script you can use!
Thanks
- Thank the student genuinely for being a part of our community. Without them we truly would not be able to do what we do.
Best
- Ask the student what is the best part of their training.
Better
- Ask sincerely what could we be doing to create a better experience for them.
Past
- Talk about where they started
Present
- Talk about where they are now
Future
- Set a future vision of where they will be if the continue training
Referral
- Ask them if there is anyone they know that is like them that would benefit from training with us
Review
- Ask them if they have given us a 5 star review on google or facebook yet.
Let me know if you try it and how it goes!
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Eight Step Progress Check Retention & Referrals
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