Got the answers from my canceling client · Start From Scratch to $100K

Got the answers from my canceling client

On Wednesday's Q&A call, I mentioned I had a client abruptly cancel. It's the smallest client I've had in years at only $70/visit...and biweekly too.

But when they send an email with "Canceling Services" in the subject line and say something like, "Effective immediately we will no longer need your services" and a demand of sorts to return the key by such and such day. Last complaint was about 6+ months ago and it wasn't terrible.

And yes, it was nothing in terms of revenue. But they ghosted me for 5 full days. It ate at me to be honest.

Well, they responded this morning finally. "We didn't need that much cleaning" was their reply. I can't offer less. Biweekly was a pain in the butt. But I agree with them...they were the perfect client. They bagged up their own trash. They left the cleaners $20 tip/visit. And for only 2 people in there, they didn't need us. It was a fun run these past few years.

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