Morning all - Hope you're good ๐ค
Dropping across a video from my YT, shot last year, but still holds a lot of value regarding your customer journey
Its a process that we're finding alot of clients just run with once its set up and are very rarely 'sceptical' of the journey they're providing
Without creating work for works sake and trying to fic what isn't broken - it should be a process that you are constantly refining, where appropriate
Let me or the team know if you have any questions on your clients journey ๐ค