Mar 4 in General discussion
How to avoid getting ghosted by a client
- Establish Clear Communication and Expectations
* Define the scope of work clearly and in writing.
* Set realistic timelines and deadlines.
* Communicate frequently and proactively to keep the client informed.
* Establish a preferred communication channel (e.g., email, phone, instant messaging).
2. Build a Strong Relationship
* Get to know the client's business and goals.
* Be responsive and attentive to their needs.
* Go the extra mile to provide exceptional service.
3. Set Boundaries
* Communicate your availability and limitations clearly.
* Don't overcommit or take on more than you can handle.
* Establish clear invoicing and payment terms.
4. Follow Up Regularly
* Schedule regular check-ins to track progress and address any concerns.
* Follow up promptly on missed calls or emails.
* Provide updates even if there's no significant progress.
5. Get Feedback
* Ask for feedback throughout the engagement to ensure alignment.
* Use feedback to improve your communication and service delivery.
6. Invoice Promptly
* Send invoices on time and clearly outline the fees and services provided.
* Follow up on overdue payments promptly.
7. Offer Value
* Deliver high-quality work that meets or exceeds expectations.
* Provide additional value through insights, recommendations, or thought leadership.
* Offer incentives for referrals or repeat business.
8. Be Professional
* Maintain a professional demeanor and avoid personalizing communication.
* Dress appropriately during meetings and presentations.
* Treat the client with respect and value their time.
9. Respect Their Boundaries
* Don't contact them excessively outside of business hours.
* Schedule meetings at times that are convenient for them.
* Respect their decision-making process.
10. Handle Ghosting Gracefully
* If a client suddenly stops responding, don't overreact or become desperate.
* Send a brief follow-up email or message.
* Offer to reschedule or offer a different way to communicate.
* If the ghosting persists, consider reaching out through another channel (e.g., LinkedIn).
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How to avoid getting ghosted by a client
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