Updates to SEVIS Phone Line · The American Dream Society

Updates to SEVIS Phone Line

Did you know that you can contact SEVIS directly?

While not often needed, the SEVP Help Desk can be a great resource for international students under the right circumstances.

Most often, I would recommend checking with me or your school DSO before doing so, but if you need to, the phone number to contact the Help Desk is 1-800-892-4829.

Full message:

Over the weekend, the SEVP Response Center (SRC) launched a new telephone system for both domestic and international callers. The updated system provides stakeholders with a new interactive voice response (IVR) menu that allows callers to choose from the following options:

Principal or designated school officials,
Responsible officers or alternate responsible officers,
F-1 or M-1 students,
J-1 exchange visitors,
SEVP field representatives or government officials, or
All others.

The new IVR also recognizes specific number options on the keypad and routes callers to an SRC customer service representative according to their IVR menu choice.

For questions about the updated SRC phone system, please contact the SRC via phone at 703-603-3400 or 1-800-892-4829 or via email at SEVP@ice.dhs.gov. The SRC is open Monday through Friday, 8 a.m. to 6 p.m. ET, except for federal holidays.

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