"Elevating Patient Experience in Your Dental Practice" https://control-freaks.blog/2024/08/26/elevating-patient-experience-in-your-dental-practice/ Mckinsey & Company highlights how consumer expectations in healthcare are increasingly mirroring those in other industries. In an article titled "Driving growth through consumer centricity in healthcare" dated March 14, 2023 and authored by Jessica Buchter, Jenny Cordina, and Mark Lee, they state that Patients now expect a seamless, personalized experience that is on par with what they encounter in retail or hospitality........