Hey All ​ You know those weeks when inquiries are flooding in faster than you can type? I had one of those recently across my properties. It got me thinking about efficiency and how we can keep our response rates high without sacrificing quality or personal touch. ​ I revisited a feature in Airbnb that I've used on and off: the saved messages function. It's tucked away in the account settings, but it's a gem for maintaining quick, consistent communication. ​ Here's a template I've been refining: ​ "Hi [Guest Name], thanks for your interest in [Property]. You've picked a great location for [trip purpose/season]. Happy to answer any specific questions about the place or area recommendations. Looking forward to potentially hosting you!" ​ ​It's simple, but it hits the key points and leaves room for personalization. I've found it especially useful for those first responses when you're just opening the conversation. ​ After implementing this across my properties, I've seen my response times drop significantly, even during peak inquiry periods. It's a small change, but it's had a real impact on my booking rates. ​ What strategies do you use to keep up with guest communications, especially when things get busy? Always curious to hear how other successful hosts are optimizing their processes. ​ ​ Let's chat in the comments! Michael

Hello, guys! Feel free to call me Carol. I am Brazilian and live in the wonderful city (Rio de Janeiro). I am a pharmacist but I am looking for another career. I am very proactive in achieving our common good. Thank you very much for the opportunity, Michael.

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Hey Michael, I have an emergency situation and I need your advice Someone kicked the front door of my apartment down and stole my guests passport, laptop, Iphone and Camera. The guest is estimating $5,000 worth of equipment was stolen and is now attempting to make me pay for it. What do I need to do in this situation?