The Rise of Generative AI Agents
Generative AI agents are transforming industries by mimicking human behavior in interactive and believable ways. Here are the key points: 1. Definition and Functionality: These agents can observe, act, retrieve, reflect and interact with others, enhancing customer service, healthcare and cybersecurity. 2. Impact on Customer Service: They personalise interactions, remember past conversations, and anticipate needs, improving service quality and productivity. 3. Applications and Challenges: Data quality issues and employee distrust are important to consider. 4. Future Potential: As technology advances, these agents will automate processes and augment human capabilities, potentially transforming work across various industries.