Hey everyone - just joined the community.
I'm a small Meta ad agency owner doing local service lead gen.
Over the weekend, my personal account of 20 years was restricted due to a connected IG account that violated "community of standards." What's weird is that Meta didn't specify the reason. The account they referenced was inactive, so I'm not sure what triggered the Meta AI. Seems like a lot of people on Reddit are experiencing the same issue though.
Anyway, there's no way to appeal when I log into the IG account, so I'm concluding that this personal account is now gone.
What hurts even more is that I didn't add a backup admin to my agency BM account (stupid I know).
I created a new personal account a few days ago and Meta had no issues with it. They temporarily restricted my new account, but this time, I could appeal by sending in a video selfie. It worked.
However, when I created a new BM and ad account, the ad account got restricted due to Meta being unable to verify the payment method. I submitted a ticket to the payments team and keep receiving the same automated response, "Sorry, we're unable to verify your payment, we can't restore your payments account at this time".
Anyway, I saw 's Youtube video on renting agency accounts, and I wondered if this will be a viable option until I'm either: 1. able to get my ad account reinstated or
2. wait till I'm able to create a new ad account on the BM (I'm currently restricted to 1 on the new BM).
This has been stressful situation given I'm a Meta ad agency owner who now feels like he's walking on thin ice on the platform.
Would appreciate any guidance! Thank you!