How to manage a conflict at work?
We all will get into conflicts at times. Let's take a quick look at the typical ways you can react to it.
- Avoiding: Some people prefer to avoid conflicts altogether, often by withdrawing from the situation or ignoring the issue. Mmm, not a very effective strategy.
- Accommodating: Accommodators prioritize the needs and desires of others over their own, often sacrificing their own interests to maintain harmony. May sound like an effective way out, but it reduces your views and insights to zero.
- Competing: Competitors assert their own interests and goals, often at the expense of others, and strive to 'win' the conflict. It's another extreme. Again, not the way to go, since it will ruin the relationships with others.
- Compromising: Compromisers seek middle-ground solutions that partially satisfy the needs of all parties involved. This is sometimes the best outcome you can get, but it's not always the very best.
- Collaborating: Finally, Collaborators strive for win-win outcomes, by actively involving all parties, seeking to understand their perspectives, and finding mutually beneficial solutions.
Here you are. They got it. They come to conclusions that are fully supported by all.
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Rogier Rijnja
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How to manage a conflict at work?
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