Should the customer pay? · Freight Group

Should the customer pay?

I'm just full of "case studies" this week!

I had a partial from CA-IN leave last Fri & was supposed to deliver Monday . Everything was fine until late morning on Monday when the driver said the delivery appt for the other load on his truck was scheduled wrong so he'd be a day late. Is what it is & I rescheduled.

Then Tuesday morning the driver advises that the load was sent to the wrong place & he had to take it to Memphis, Tn which was 450mi way & deliver it Tuesday afternoon. Of course at this point I start questioning it as who makes a 450mi & delivery in a different state mistake? The tracking went dead on Saturday after the PU of the second load as MP(macroporint) only lets you track one load at a time so I assume that load kicked us out of MP.

The carrier willingly says you can call the other broker & gave us their info. Upon talking to the other broker he says the wrong product was loaded on the truck & the custy said it HAD TO GO TO MEMPHIS. The driver was given a blind BOL so the addy on there matched the one on his RC. The broker says he didn't know about the mix up but the custy blamed him anyway.

The carrier is being paid but the broker now has to eat that added cost. Should the shipper pay for this mistake?

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