Accountability · RIA Operators

Accountability

Greetings Ops! I have been having a lengthy conversation with our President about creating a culture of accountability. While things are not bad, there have been some issues that are frustrating in their simplicity. (About half the team is new here with less than 1 year's experience and we have had some new advisors make some simple errors.) She wants to create greater accountability and consequences for certain actions and mistakes, and we are coming from different approaches in the conversation. I am more of a counselor coach, and she would like progressive discipline. How do you handle employee accountability at your firms?

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