1) Speak only of what you know
2) Genuinely listen to what customers want
3) Don’t overcomplicate processes
4) Stop talking as much, allow others to talk
5) Genuinely seek to help them not yourself
6) Tell the truth and don’t inflate anything
7) Speak from experience of others
8) Remain Curious on how you can discover more
9) Ask Questions
10) Stop timing the interaction ⏱️
Which do you need to focus more ?