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JUSTANOTHERPM

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9 contributions to JUSTANOTHERPM
FOP 2.0 [Week 2 Module 3] Task 2 Submission
Task: Select one of the problems defined in task 1 which can be solved by improving the product. - deate and write down 5-6 potential solutions for the selected problem statement. - Select one idea from the solutions and share your rationale for selection. - Share your output on the post below
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New comment 4d ago
0 likes • 4d
Problem Statement - How might we simplify the app navigation for our users to make it easier for them to place an order Solutions: 1. Introduce a search option to allow the user to search if they have specific food in mind and it can filter the results 2. Group food options into logical categories 3. Guided Navigation – Tutorial on how to use the app or in app tooltips for the user 4. Personalized homepage – shortcut to “reorder” option to purchase previously bought items or recommendations to similar items from previous purchases 5. Allow for payment details to be saved so these can be re-used when required Solution selected: Group food options into logical categories By categorizing the food options available, each category can be clearly labelled with a relevant image associated to this label. It will then be clear to the user what categories are available for selection. This can allow the user to seamlessly switch between categories to filter the results based on this action. By reducing the options available it can allow for the user to complete their transaction in less steps as they don’t have to keep going through various steps of menu choices.
FOP 2.0 [Week 2 Module 3] Task 1 Submission
Task: Create Problem Statements from Empathy Stage Findings The designer has completed the Empathy Stage of the design thinking process for the food delivery app. Below, you will find the key user insights, user personas, and emotional map that summarize the findings. Your task as the Product Manager is to identify the pain points and create clear problem statements for each. These problem statements will help guide our ideation and prototyping phases, ensuring we address the most pressing user needs. The findings are shared below: 1. Key User Insights: Through interviews, surveys, and observation, we have gathered the following insights about our users: "I want my food to arrive on time and still be warm." (4 out of 5 users mentioned this) Insight: Users feel frustrated when their food arrives cold or late, which diminishes their overall satisfaction. "It’s hard to find the food I want quickly—there are too many steps." (3 out of 5 users mentioned this) Insight: Users find the app’s navigation complex and time-consuming, leading to frustration when they can’t easily find what they want. "I wish I could filter restaurants based on dietary needs like vegan or gluten-free." (2 out of 5 users mentioned this) Insight: Users feel limited by the current filtering options, which don’t accommodate specific dietary preferences. "I don’t trust the app’s delivery status updates; they aren’t reliable." (3 out of 5 users mentioned this) Insight: Users feel anxious and uncertain because they don’t receive accurate or timely updates on the status of their delivery. 2. User Personas: Persona 1: The Busy Professional Needs: Quick access to meals during work breaks, reliable delivery times. Frustration: Delays in delivery and difficulty navigating the app. Persona 2: The Health-Conscious User Needs: Easy access to healthy food options, the ability to filter restaurants by dietary needs. Frustration: Lack of dietary-specific filters and confusing app navigation.
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New comment 4d ago
0 likes • 4d
1. How might we improve our delivery process to our users to ensure their food arrives at an edible temperature within the specified time slot 2. How might we simplify the app navigation for our users to make it easier for them to place an order 3. How might we make it easier for our users with specific dietary requirements to find food choices that are suitable for them 4. How might we make the delivery status updates for our users more realistic
FOP2.0 Week 2 [Design Thinking] Learning
Please share everything that you've learned in the Design Thinking Module. Also review learnings from other students to make sure you are aware, and share your thoughts if you agree/disagree.
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New comment 5d ago
0 likes • 5d
Design thinking is a mindset, not a process. It is a human centred approach meaning that users are always at the forefront of your thinking. It is an intersection of user needs, technical possibilities and value for the business, but main focus should be user needs. Product Managers contribute/collaborate in Design Thinking stage but primarily this should be owned by the Design team. It goes through various stages of first understanding the users needs, experiences and pain points through their eyes. Once this data has been captured, then it is required to define specific problem statements and all possible solutions to these problems - All solutions are encouraged as quantity over quality is the aim here. Prototypes are then created to validate and test the solutions identified, meet the user needs and goals all whilst trying to reduce the risk involved with assumptions being validated early.
FOP 2.0 Week 3 Assignment Submission (Task 1)
Task 1: Creation of Problem statements - Task: Identify the pain points and create clear problem statements for each using the key user insights, user personas, and emotional map shared - Time Estimate: 20-25 minutes. - Deliverable: Share the problem statements created in this post
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New comment 5d ago
0 likes • 5d
YouTube: - Users hire YouTube to allow them to watch digital content on demand - Alternatives to You Tube could be using TikTok or Instagram - “Enjoy the videos you love” – Encourages the user that they can get unlimited access to the personalized digital content they want at the touch/click of a button Google Maps: - Users hire google maps to make their journeys from a start and end point as effective as possible - Alternatives for Google Maps could be Waze. - “Explore and navigate your world” –Encourages the user make Google Maps its go to navigation product which can allow them to explore new places never visited before or to incorporate into their daily lives. Whatsapp: - Users hire whatsapp to communicate effectively between friends and family instantly. - Alternatives to Whatsapp could be SMS or email. - “Simple. Reliable. Private” – Highlights that the product allows for a secure and stress free way for all their communication needs.
FOP2.0 Week 2 Learning
Please share everything that you've learned in Module 2. Also review learnings from other students to make sure you are aware, and share your thoughts if you agree/disagree.
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New comment 5d ago
0 likes • 5d
Product Discovery is a process about identifying specific problems that users face and then finding the right solution to solve these problems. This should not be an infrequent process and should be carried out continuously. Methods to be used for Product Discovery: - Double Diamond Method – A process which consists of both problem discovery and solution discovery. It involves finding as much information as possible about user problems which can lead to clearly defining problem statements. This can then be used to gather as many possible solutions as possible to then validate with prototypes and tests with real users. - Jobs to be Done Method – A process which encourages you to try and understand what customers really want. Customers buy solutions, not features or products. Essentially think of a customer hiring a product to do a specific job. User Research is a part of Product Discovery, and the aim is to get you to empathize with the users to understand their needs and behaviours. It involves both Qualitative and Quantitative methods which can be used at different product stages.
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Marc Quinn
1
2points to level up
@marc-quinn-1268
A recently appointed Product Manager @ Diebold Nixdorf.

Active 15h ago
Joined Oct 10, 2024
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