How to avoid getting ghosted by a client
1. Establish Clear Communication and Expectations * Define the scope of work clearly and in writing. * Set realistic timelines and deadlines. * Communicate frequently and proactively to keep the client informed. * Establish a preferred communication channel (e.g., email, phone, instant messaging). 2. Build a Strong Relationship * Get to know the client's business and goals. * Be responsive and attentive to their needs. * Go the extra mile to provide exceptional service. 3. Set Boundaries * Communicate your availability and limitations clearly. * Don't overcommit or take on more than you can handle. * Establish clear invoicing and payment terms. 4. Follow Up Regularly * Schedule regular check-ins to track progress and address any concerns. * Follow up promptly on missed calls or emails. * Provide updates even if there's no significant progress. 5. Get Feedback * Ask for feedback throughout the engagement to ensure alignment. * Use feedback to improve your communication and service delivery. 6. Invoice Promptly * Send invoices on time and clearly outline the fees and services provided. * Follow up on overdue payments promptly. 7. Offer Value * Deliver high-quality work that meets or exceeds expectations. * Provide additional value through insights, recommendations, or thought leadership. * Offer incentives for referrals or repeat business. 8. Be Professional * Maintain a professional demeanor and avoid personalizing communication. * Dress appropriately during meetings and presentations. * Treat the client with respect and value their time. 9. Respect Their Boundaries * Don't contact them excessively outside of business hours. * Schedule meetings at times that are convenient for them. * Respect their decision-making process. 10. Handle Ghosting Gracefully * If a client suddenly stops responding, don't overreact or become desperate. * Send a brief follow-up email or message. * Offer to reschedule or offer a different way to communicate. * If the ghosting persists, consider reaching out through another channel (e.g., LinkedIn).