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3 contributions to The Training Table
Book Club Post! Unreasonable Hospitality
Will Guidara is one of my hospitality heroes. This book is a MUST READ if you're in this business...I also find his voice incredibly soothing if you go after the Audible version. lol He is a renowned restaurateur and was the co-owner of Eleven Madison Park in NYC, one of the top-rated restaurants in the world. Guidara's approach to hospitality redefined the dining experience by focusing on creating memorable moments for guests that go far beyond food service. He makes hospitality an art form, elevating the dining industry standard. If you watched the latest season of The Bear on hulu, you'll recognize moments that were pulled from this book. He co-produced this season! In this book, he shares the secrets behind turning a good restaurant into an extraordinary one through "unreasonable" levels of customer care. This book is a masterclass in creating unforgettable guest experiences. Full synopsis in the Book Club in our Classroom section!
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New comment 27d ago
Book Club Post! Unreasonable Hospitality
1 like โ€ข 28d
@Steph Jarm so do I! I will definitely share my Intuitive Hospitality training soon.... perhaps go live in public via our community?
0 likes โ€ข 27d
@Steph Jarm looking forward to that โ˜บ๏ธ
For Funsies- Do you send it back?!
Yesterday, I got into a (heartfelt) heated discussion with some industry peers about "sending it back." Half the table was convicted about eating the burger with pickles on it after they asked for "no pickles" just so they would not be a burden to their industry peers. One friend went so far to say he won't even make Amazon returns. The other half of the crew felt that if they paid a lot for their meal and experience, it should be what they expect if not more so. They enjoy dining out as much as the rest of the world. For me, it's all about tone and how you say it. As long as I've been in the industry, and as much compassion and empathy I can feel for an overwhelming Friday night shift... I cannot eat an overcooked steak...lol. SMH. What about you- what are your thoughts on sending it back when you are in the guest's seat?
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New comment Sep 28
For Funsies- Do you send it back?!
0 likes โ€ข Sep 28
Sending or not sending back is not the concern for me here. As a former food server, I have kept in mind how I want to be treated, hence, if I want to send back, I'd say it in a courteous not entitled way. And some days, I just remove the pickles and carry on, no fuss. But I like pickles so, I'm not sending it back! ๐Ÿ˜ฌ
Introduction
Hi everyone! Been in search of communities in Skool where I can connect with hospitality professionals - finally found a community! I am originally from the Philippines and now based in the Maldives. Currently employed in one of the resorts here and transitioning to my new career as a consultant-cafe business owner. I look forward to engaging, learning, and sharing my knowledge with everyone! ๐Ÿฅฐ
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New comment Sep 25
1 like โ€ข Sep 21
@Steph Jarm a few to mention, I'd like to learn new, creative, and practical tips in setting up a start up cafe business, latest trends, and relevant training sessions. โ˜บ๏ธ
0 likes โ€ข Sep 25
@Susan Tung likewise!
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Vee Bauzon
2
13points to level up
@vee-bauzon-5881
๐Ÿ† 100 Most Influential Filipino Women on LinkedIn 2021 ๐Ÿ‘ธ Pivotal Coach ๐Ÿ’ผ Talent Catalyst & Hospitality Champion

Active 14h ago
Joined Sep 20, 2024
ENFJ
Maldives
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