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Mar 19 (edited) in Product Feedback
A cautionary tale: welcome your members!
One member bailed on my Skool fiction writing group this afternoon.
Which happens. People leave.
But putting together the pieces, I'm 93% sure he left because I somehow didn't reply to his post in which he introduced himself.
So I lost a member because I failed to make him feel welcome.
A real shame, because he was engaging well with the group and posting a fair bit.
Lesson learned! And one I wanted to share with you.
Now, if you'll excuse me, I'm hurrying off to check replies to the welcome post in my OTHER group, Community Starters. ππ
P.S. In case you didn't know, you can monitor how many members are being churned (e.g. leaving or being removed/banned by you), hit the Members tab that sits above your community and then the Churn button to see the full list.
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A cautionary tale: welcome your members!
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