Paying member -> free member?

[edited - answer by Skool team added]

I am trying to figure out the following:

When an existing member in my paid community becomes a high ticket client, I would love to release them from paying and gift them free access to the paid community.

Is there a way to change their subscription manually to the free plan without them having to cancel and then get added for free?

* * *

And here is the answer by Skool team (thank you for the very swift response,

@Erika Kulpina

🙏):

“For now, the only way is to remove and re-invite them. Their progress is saved, so they won't lose their level or points.

We have noted down to improve the process and we will keep everyone updated as soon as there's a better way to handle this.”

“Drip Courses and Time Unlock would be the only thing it affects since both are based on the join date, which resets when they rejoin. But admins can release time locked and drip locked content any time under members tab > membership cog > courses > release content“.

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