Floristry is About Relationships
Floristry is a relationship -based business. Trust, communication, and kindness are key! For success in the floral industry, build relationships with new customers, suppliers, and all local floral wholesalers. If a customer comes to you with a small budget, treat them well anyway. Provide reasonable, but top-notch service. Who knows how impactful your help and attention will be to them. You probably can remember when you received excellent customer service, and lousy service too. I bet you happily return to the business where you were treated well. Seasons change, people change, budgets can also change. A few years ago, I helped a young home-based florist with her small budget for a wedding. She remembered my guidance a few years later, when she took over a very successful, luxury flower shop. Her budget changed, but she came back to work with me, because of how I had treated her in the past. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou