"You are less complicated than an angry child and more complicated than a smiling infant." Sept 5, 2020
"The opposite of action is delay."
"I'm not going to remember my grades I'm going to remember the people I interact with."
Dad's advice on university:
"Hit it hard. Do your best. See what you get."
"The person who manages their time and energy most effectively gets the best mark."
(Not sure where I got this)
You have to start with the customer experience and work back to the technology.