If you're looking to boost sales & Communication skills for your Service Advisors and CSR's, this podcast interview is for you! I had a blast interviewing @Gerry Frank , @Laura Frank , Leigh Anne Best and , Bill Hill recently about their upcoming transformative "From Chaos to Control" 2-day event. This is a fast-paced workshop designed to equip your Service Advisors and Customer Service Representatives with the skills and strategies they need to take your business to the next level. Listen in as they share proven tips on how to: 🔧 Train your Service Advisors & CSRs to boost sales and profits 🔧 Create a customer service experience that keeps clients coming back 🔧 Implement a proven 8-step sales process to skyrocket your closing rate 🔧 Maximize the D.V.I. and get more from your technicians 🔧 Develop effective follow-up strategies to retain customers 🔧 And so much more! Here's what one shop owner had to say after attending the workshop: "After this class, I think we can double our repair order with the sales and inspection processes they laid out for us." - Mike Caprio, Owner East Rock Auto Repair, New Haven CT Click the link below to watch the full interview and discover how you can transform your auto repair business through expert Service Advisor and CSR training! Transform Your Auto Repair Business with Expert Service Advisor & CSR Training Don't forget to register your staff for our upcoming Sales and Customer Service Workshop on Nov 9-10 in Novi/Detroit, MI. Limited spots available! ServiceAdvisorTraining.com

A shop inspection can help you identify what works and what can be improved in your shop to boost efficiency and profitability. Here are some key areas to focus on during your visit: =>Executive Division =>HR =>Communications =>Inspection & Reports =>Marketing/Promotion and Sales =>Treasury =>Production =>Quality Control/Quality Assurance/Training =>Public Relations/Goodwill We will have several shop visits available for folks who come in early next week. You can download the full Shop Inspection Form that attendees will be using next week on this page. There’s still time to register for the event. Early bird pricing is over but if you’re reading this, let me know and I can get you connected with a special pricing link that will save you $400! Take care, -Chris

@Shawn Gilfillan and I hopped on another Zoom call to talk about building high-performing self-managing teams for auto repair shops. If you want to build a successful auto repair shop, you need a solid team. But where do you start? Check out the video below and then join us in Mt. Arlington, New Jersey for the #1 Workshop for Attracting, Developing, and Retaining Automotive Talent! Get the insights that could change your business. Watch the video here... https://www.skool.com/technicianfind/classroom/84a30045?md=727ce3d3182c43cda6ed5ee2deb27afe

@Shawn Gilfillan and I hopped on Zoom to record a quick video on how he freed himself up from the day-to-day grind in his two shops. If you struggle to find and keep top talent and build strong teams in your auto repair shop, this video is for you. And if you want a deep dive into these strategies, join us in Mt. Arlington, New Jersey for the #1 Workshop for Attracting, Developing, and Retaining Automotive Talent! Learn the best practices for building your dream team in a live 3-day event with other top shops. Watch the 8 minute video here: https://www.skool.com/technicianfind/classroom/84a30045?md=c85d3c9292eb402ab35d52612b981865

At this point, most shops in the Technician Find loop know about our 3-day live event focusing on attracting, developing, and retaining top automotive talent. And you might be thinking, "When is this event happening again? I'm just too overwhelmed and overcommitted right now." But let me ask you something: When was the last time you WEREN'T overwhelmed and overcommitted? Can you remember a time? I certainly can’t. In today's fast-paced world, feeling swamped is practically the default state. And guess what? In 5 years, you'll STILL be overwhelmed and overcommitted unless you build a powerful team to support you. So if that's your metric for moving forward on a potential venture, it will NEVER happen. You'll keep putting it off, waiting for a magical pocket of free time that never materializes. And meanwhile, your dreams of creating a real business that operates without you will remain just that — dreams. But what if there was another way? What if you could join a group of shop owners dedicated to helping you build a high-performing, self-managing team, even in the midst of your busy life? That's exactly what Repair Shop Growth Systems LIVE 2024 is all about. Our speakers and instructors have been where you are. And we all know what it's like to feel like there's never enough time. But I also know that if you keep waiting for the "perfect" moment, you'll never get started. That's why we’ve created Repair Shop Growth Systems LIVE to help you move forward and build a powerful, loyal and productive team, even if you're starting from scratch and juggling a million other responsibilities. So don't make the mistake of waiting for space and time that will never materialize. Register NOW and figure out how to make it fit. Because the truth is, there will NEVER be a better time than right now to invest in yourself and your future. Click here to register for Repair Shop Growth Systems today. See you in New Jersey,