Dec '23 in WINS
Trusted Expert
I received a call from a prospect about four months ago.
I requested he complete our online form in full and I would get back to him later in the day when I could give the topic my full attention.
He filled out the form and we arranged a site visit - no charge on this one, five minutes from my door and I appreciated his compliance and manner to this point.
I was asked to repair existing joinery on an existing structure, we set a time frame and agreed rules within 15mins of my arrival. Cost plus basis on an assumed two week duration. - Well the existing porch was a disaster and was not for purpose once I had managed to peel away the layers of attempted repairs.
My client requested that I design, build and install an oak frame porch in its place, requested a guide price to avoid any blunders or unexpected bills and embarrassment on either side. At the same time he asked about other issues in the property and has requested my services in restoration works throughout the property on an ongoing basis.
The images below have black temporary panels and in the spring they will be rendered with lime. I have been asked to assist in this as it will not only help my client but he knows it will help toward my ongoing studies and experience in heritage building works.
I was given a list of projects within the property before he had even seen the design for the porch let alone installed it. Now it is installed and functioning in time to stop the rain coming in through his front door this winter, he chases me to send a bill and we are working a program the rest of his home.
He and his wife are ideal clients, no nonsense, no bullshit, they know I am increasing rates again and they call to ask if there is anything else they can do to make my life easier including the use of their workshop, lifting equipment and even providing additional labour if required. This is an example of a project I am interested in doing with people I like, on terms that suit us both for a rate I am happy with.
This is how work should be - no hassle I just get on with the shit I love with none of shit I don’t. Long term repeat clients in a property I love to work in.
All of this is brought to you (me) by EBG and Connor with well fed business and the fact that:
I am just a chippy
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