How Did You Hire A Virtual Assistant?
I'm thinking of hiring a virtual assistant for two of my local service companies (1 cleaning company, 1 window screen repair company). How do I go about it? Currently looking at part time work, hoping as we grow it'll transition into something full-time. MAIN RESPONSIBILITIES WILL INCLUDE: - Selling customers who reach out to us for services - phone call, text and email mainly. (Being available to answer a customer call as soon as they reach out is very important to us) - General customer relations, keep customers happy - Dispatching contractors to jobs (currently me for biz #1 and sub contractor cleaners for biz #2) - Updating CRM constantly - Keeping our online drive organized - And more duties as seen fit QUESTIONS I HAVE: - Where do I find them? - How do I interview them? (what am I asking) - How do I know if they're not a good fit? (any KPI's to measure that I might not know about?) - Estimated budget? ($/hr, bonuses, other pay?)