I've been working with business owners for 22 years, and managed call center teams for 6 years before that as a technical lead so I had both technical skills as well as had to manage metrics and hire and manage 20-25 people. 28 years working on systems for getting the most out of the least, as corporate support is next to nothing for their people and small business owners live and die by their ability to keep as much of their profits as possible. What I've learned is that there are some fundamental elements to running any kind of business well, even if it's a self contained "business" within a larger corporation. Everything hinges, first, on Principles and Priorities. Principles inform priorities. Priorities inform what gets done. Except... QUITE OFTEN... Principles were never clearly defined (nor company culture) and so priority is rarely defined or changes according to mood energy or something else other than principles. Starting here makes EVERYTHING simpler to set up and maintain and serves as a filter for future decisions as well as makes it easier to get on and stay on the same page with business partners and team members. When we talk on Friday, I'd like to go over some of these things as well as have a conversation about how these show up for any of you and what you might like to see created here. Checklists, Templates, Systems, Spreadsheets and Calculators, Tools etc. Additionally, I'd love to hear what you've tried before and what didn't work for you. One thing I'm considering is a set of sprints towards whatever goal you have. They can be spread out throughout the year with milestones to be completed at each sprint. I would guide you on setting reasonable goals for yourself based on your current situation, skills and resources. The goal is help you get traction and increase momentum to a steady but satisfying pace. I've never been a person who can follow another's program. I don't think like anyone else I know. Niether do my clients. So I'm here to create a system that can ebb and flow and bend and grow with and around YOU, according to everything that YOU uniquely are.