"5 Why:s" is published
Folks, there's a new video available in the Basics course: The five why:s technique.
When you've identified problems in either the Critical To Quality or Value Stream Map exercises, you need to get to the bottom of them so that you can design the right kind of an experiment. Otherwise you'll jump into conclusions and fix the problem on the wrong level.
The Five Why:s technique is a very simple yet powerful way to do this. Watch the video to learn how!
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Harri Alatalo
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"5 Why:s" is published
Continuous Improvement
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