I was watching a recent video from Leila Hormozi. For those who don't know she has exited three companies, sold them for $100 million, and is now the CEO of Acquisition.com who help founders grow companies. She had an interesting take on how to increase accountability in a company. Using the formula: Expectations + Measurement X Reinforcement = Accountability Expectations - The instructions we give somebody, like: Job description Core Value SOP Brand promise Departmental promise Company Mission Behaviors we want them to exemplify Processes we want them to adhere to Measurement - Metrics to know that they are following the expectation, like: Timelines Scorecards OKR KPI Surveys Reinforcement - What we do after we receive the measurement, like Meetings 1on1 team surveys Feedback exercises Recognitions/awards She spent a lot of time talking about reinforcement being the one leaders get wrong. Do we positively reinforce what we want them to do or negatively reinforce what we don't want them to do? If they meet the expectation, we can do things to positively reinforce the behavior like high fives, and praise. Vs. what some people do. Tell them to stop doing what they did wrong, anddddd that's it. No clarity on what to do instead. I remember one boss who told me to do two things at two different places AT THE SAME TIME! When I asked how to physically do that, she yelled at me telling me that I needed to step up my game. 😵‍💫 Leila believes that the higher the amount of positive reinforcement leaders provide, the higher the levels of accountability occur. The more we positively reinforce the measurements, going in the direction we want, the more we get that behavior. The less reinforcement we give someone, the lower the degree of accountability. Diving deeper into reinforcement, she breaks down a simple process. Where leaders set the expectations AND create a self-measurement tool for employees to fill out on their own. When there is a metric that needs to be improved the leader neutrally and objectively points out the metrics and asks, "What do you think about that". They are giving the employees space to share what is going on for them.

Hey Leaders, How do you feel about the way you show up when leading a group of people to collaboratively problem-solve? Do you ever have that little voice in the back of your mind telling you, you can be a better leader? Many of us (including myself) know that we can show up as better leaders, but don't take the time or have a helpful process to figure it out. If you are interested in taking a good look at your leadership style and want tangible actions to be a better leader, join us on April 17th for the "Your Leadership Style Workshop". You will walk through a process that goes beyond the normal advice of leading from your values. By the end of the workshop, you will have a clear action plan to become the leader you want to be. Proactive steps towards becoming the go-to leader people trust. And it's free for everyone in the Collaborative Leader community! Just go to the calendar section in the community, click on the link for April 17th, and add it to your calendar! If you have any questions feel free to reach out! If you're interested in going, there will also be a workbook. Type "Yes" in the comments and I will get the workbook the morning of the workshop before it begins!

Hello fellow Leaders! We just had our mastermind this past Saturday and we got to dive into some really interesting topics! We dove into two main challenges: 1 - "Keeping everyone in the team up-to-date while working remotely - specifically when not everyone can attend every meeting." 2 - "Keeping the solution brainstorm focused and relevant to the problem that needs to be solved, while not shutting down and stifling creativity." If these are challenges you have or want to learn more about, you can watch the recording. Go to the classroom and it will be under Mastermind Recordings. I also time-stamped those two challenges at the top of the description. So you can click on the time stamp and the video will play from that time. As for our next mastermind, it will be on Saturday, April 20th at 9am PT. Add it to your calendar by going to the calendar section on top! Join us to make connections, grow, and figure out how to overcome your biggest challenges in collaborative problem-solving!

I sometimes struggle to get people to understand a perspective. Even when it seems obvious in my mind. As I try to talk about it, I either get push back or a polite smile. I try to explain it with as much rational thinking and detailed logic as I can muster. And to no avail, things stay the same. But I really like what Chip and Dan Health talk about in their book Power Of Moments. A formula that shows how to quickly change a groups perspective, without the need to “argue” or “fight” for it. Although sometimes arguments can be a blast! Buttttt that’s beside the point. They share a great example of a CEO who realized their software was really hard to use. He tried to get the team to understand how terrible the user experience was. He would explain, and explain, and explain, but they wouldn’t budge. So he decided to crystallize their discontent. He simply asked his team to do several tasks on their software. And they quickly got frustrated with how difficult it was to use. Within a couple of days they were fed up and started making changes to the app! Boom! Chip and Dan talk about the process of crystallizing discontent. An insight that’s packs an emotional wallop. The formula is: Clear insight + compressed in time + discovered by the audience itself = immediate change. It’s not about explaining to a person, it’s about a group of people experience the issues first hand. I know this formula works because it’s something I do with improv. (I didn’t know I was using this formula) Improv is an experience that provides people insight in real time. It’s a great tool to help people develop a deeper understanding of a concept. I really like this formula. Now that it sits clearly in my head, I will try it out at my next workshops. Tag you’re it! How is this different from what you normally do to create change? How might you apply this to what you’re currently doing?

I'm a huge podcast fan - I love to listen while walking my dog, driving, cleaning, etc. Does anyone have good podcast suggestions around collaborative leadership and problem-solving? Also open to audiobook suggestions :)