Picture this: You think you've found the perfect tech. They accept the job, show up for a day or two, then... poof! They vanish faster than a 10mm socket. This isn't just a one-off problem. In a recent consulting call I had with three seasoned shop owners from Canada, a troubling new employment trend came to light. Candidates are now "multi-jobbing" – accepting positions at two different shops, working a few days at each, then ghosting one employer after deciding their preference. It's next-level hiring havoc! I haven't heard of this happening down here in the States yet, but there's a simple solution that would give you the upper hand if it ever happens in your shop. The key is to transform your new hires' first few days from "meh" to "WOW!" And you do that with a structured onboarding process. Here are two game-changing books that will walk you through everything you need to know to set up a powerful onboarding process that attracts and retains top talent: 1. "Never Lose an Employee Again" by Joey Coleman 2. "All In" by Mike Michalowicz These aren't just books – they're your roadmap to: ✅ Attract top-tier talent ✅ Keep your rock stars engaged ✅ Build a high-performance dream team that sticks around Ready to turn the tables and become the shop that techs fight to work for? Grab these books and suggest them to your book club or 20 group so you can get accountability on setting up your own onboarding system. Remember: Great teams aren't born. They're onboarded. One employee at a time.

Pairing new hires with experienced mentors can be a game-changer for your shop. Here’s why: 1. Accelerated Skill Development: Mentorship allows new technicians to quickly learn the ropes by working closely with seasoned pros. They gain hands-on experience and valuable insights that might take years to acquire on their own. 2. Enhanced Job Satisfaction: A strong mentor-mentee relationship helps new hires feel supported and valued, which boosts their confidence and job satisfaction. When technicians feel connected and appreciated, they’re more likely to stay long-term. 3. Fostering a Positive Shop Culture: Mentorship cultivates a culture of continuous learning and collaboration. It reinforces the idea that everyone’s growth is important, leading to a more cohesive and motivated team. Why It Matters: Investing in mentorship not only enhances skill development but also strengthens retention by creating a supportive environment where technicians can thrive. Do you have a mentorship program in place? Share your experiences below!

The first days on the job can set the tone for a new technician's entire experience at your shop. Here's how to make them feel welcomed and integrated into your team: 1. Personalized Introduction: Take the time to introduce the new hire to each team member. A warm welcome helps break the ice and builds connections from day one. 2. Clear Onboarding Plan: Provide a structured onboarding plan that outlines their first week, including training sessions, key contacts, and daily tasks. This helps them feel organized and supported. 3. Assign a Mentor: Pair the new technician with an experienced team member who can guide them through the shop’s processes and culture. This fosters a sense of belonging and accelerates learning. 4. Open Communication: Encourage open dialogue by regularly checking in with your new hire. Address any concerns they might have and show that their feedback is valued. A positive onboarding experience not only makes new technicians feel appreciated but also significantly boosts retention rates, ensuring they stay and grow with your shop. What onboarding practices have worked for you? Share your tips below! 👇

Ever thought of building a calendar around the happiness of your employees? Birthdays, anniversaries, work anniversaries, meetings (productive ones), company provided apparel, work parties, company provided meals, ice cream, warm soup etc.

Bill DeBoer, owner of DeBoer's Auto in Hamburg, NJ. Just did something amazing for his new Technician! I'm not going to ruin it for you because I want you to click on the link below and see for yourself. After you click on this link ask yourself, "If I was a tech looking for a new shop, would seeing this prove that that this shop truly cares about their employees?" Let me know what you think in the comments. https://www.deboersauto.com/blog/meet-chris-colie-expert-technician?_hsenc=p2ANqtz-9nDZsvmb_oo25xABJF6DicbHYaRiWkQu2T5ZbHYs__G-KkbgBF5SPZuym7a-5E1Lx6p4WowiCM14TvMCwfGiBHDXW7wz7539_IvDdwZpxRo7aCAvM&_hsmi=313180198