I would love to have a pop up box asking for why a client is leaving, that comes if someone gets through and still cancels after the cancellation video. What say you?? Editing to add, after that’s implemented if people know the top three reasons their clients are leaving, if they click for example notification overwhelm they would be served the cancellation video on how to unfollow and fix the notifications issue.. Basically if you have the top three reasons you could record three different videos in response and the correct video for the reason they leave would be shown to them.