Hey everyone!!! I don’t normally post, but after speaking to some of you in the Skool HQ I thought I’d share a couple of the things I’ve learned working on the support team for the past 1 year 😄 Here we go: 1. When members can’t reach you for help, their experience suffers—and they’re more likely to leave. Solution: Make your support email easy to find. Add it to key places like your community’s About page, the welcome post, or the first page of any course. The easier it is for members to get help, the better their experience will be. When members know where to ask for help, they’ll feel supported. They know you have their back even if they don’t contact you. 2. People get confused about what to do in your community without a clear community roadmap. Solution: Engaged communities provide a clear roadmap. The purpose of the roadmap is to guide members from point A to point B with simple, actionable steps. Outline precisely what members need to do to achieve their goal. This shows you have a proven plan and can help them succeed. People will join your community to achieve their goals. But they stay because of the valuable connections they make along the way. Speaking of connections… 3. Members are less likely to churn when they feel a personal connection with you. Community is like a party: If you don’t know anyone there, you will feel left out. And no one likes that feeling. By taking the time to connect with members, you make them feel included. Members who know you personally become invested in your community and are much less likely to leave. Solution: Start by building relationships through AutoDMs. Ask open-ended questions like, “Have you been doing this for a while, or are you just getting started?” From there, tag them in relevant posts based on where they are in their journey. Move from DMs to a one-on-one call. For smaller communities, consider short 1-1 calls. For larger communities, an onboarding call is a great time investment. You can even direct members to the onboarding call directly from your AutoDM.

Was setting up all the about, classroom and community sections of our paid-for membership site and one of the freemium community members saw a rogue link that I had created and she ended up joining paid... paying for an annual membership before we have even gone live! Amazing .

Hi all, I am just setting up the paid-for version of our community and I would like to include some of the elments of the freemium version in the CLASSROOM section but it seems that I have to re-upload everything... am I being dumb or is there a way to duplicate course content and move it between communities? If not, that should defo be on the Roadmap to help multi-community creators

Sorry if this is a super-basic question, but how do you gate content until someone has taken a certain amount of actions? In the paid-for Pod School PRO community that we are building, we are looking to do 1-2-1 consultancy sessions with our members but only AFTER they have completed all 54 training videos. How is that done? I know you can do it via Levels but how do you setup the level parameters? For example, if I wanted to make it so that Level 5 is only achieved by doing the whole training, is that possible?

Are they lost in your Community? Or do they go through a planned through sequence?