Hey everyone!!! I don’t normally post, but after speaking to some of you in the Skool HQ I thought I’d share a couple of the things I’ve learned working on the support team for the past 1 year 😄 Here we go: 1. When members can’t reach you for help, their experience suffers—and they’re more likely to leave. Solution: Make your support email easy to find. Add it to key places like your community’s About page, the welcome post, or the first page of any course. The easier it is for members to get help, the better their experience will be. When members know where to ask for help, they’ll feel supported. They know you have their back even if they don’t contact you. 2. People get confused about what to do in your community without a clear community roadmap. Solution: Engaged communities provide a clear roadmap. The purpose of the roadmap is to guide members from point A to point B with simple, actionable steps. Outline precisely what members need to do to achieve their goal. This shows you have a proven plan and can help them succeed. People will join your community to achieve their goals. But they stay because of the valuable connections they make along the way. Speaking of connections… 3. Members are less likely to churn when they feel a personal connection with you. Community is like a party: If you don’t know anyone there, you will feel left out. And no one likes that feeling. By taking the time to connect with members, you make them feel included. Members who know you personally become invested in your community and are much less likely to leave. Solution: Start by building relationships through AutoDMs. Ask open-ended questions like, “Have you been doing this for a while, or are you just getting started?” From there, tag them in relevant posts based on where they are in their journey. Move from DMs to a one-on-one call. For smaller communities, consider short 1-1 calls. For larger communities, an onboarding call is a great time investment. You can even direct members to the onboarding call directly from your AutoDM.

Here's a big thank you and shout out to Captivate and especially @Jeffrey Buoncristiano @Goose Dunlavey We had a deep coaching call Wednesday and it it really shifted us up a gear! We came prepared of course ;-) Buon focussed right in answering all questions and giving us a clear path forward. We wanted to understand: - how to get clients from our free Skool to our paid? - best way for us to get leads? - when to launch our paid? The highlights of his answers: 1. offer 15 mins coaching/intro calls and upsell (the grind that pays) 2. Instagam DM's - also using ManyChat 3. NOW Mother f*krs! Results? We implemented directly, from Insta Dm's today already we 5 people join our free and 1 SALE! This is from a humble 500 followers on IG sending 50 personal DM's. I hope this inspires! Below some screenshots of the dm messages If you dont prepare, then you prepare to ..... what? Corny but true. This is our presentation we made for the coaching call if you are interested. Not try to sell anything here but do hope to inspire and show thanks ❤️

I say it again and again: The true value in a post is often not in the post itself, but in the comments. I really like reading comments because you often find out about things there that have a really high value. Yes, many posts are great, but especially on Skool the value often lies in the exchange and what you find there. Thanks @Jonathan Boshoff for this great comment:-) lg Calvin

Hi, I have my own Community with 330 free members. Any idea to change them to paid? Thanks

I've been active on Skool for over a year now, and I’ve spent a lot of time thinking about why some people stick around while others leave. In my opinion, people stay on a platform when they truly understand it—both technically and in terms of how to use it effectively. 💡 Here’s my key thought: When you bring people from social media into your Skool community, their first interaction is with Skool itself, not your community. This is so important to understand. Our goal should be to make new members like Skool as a platform. If they enjoy using it, they’ll stick around and log into your community regularly. I believe a lot of new members drop off and go back to social media because they don’t fully connect with Skool. 💡 𝗦𝗼 𝗯𝗲𝗳𝗼𝗿𝗲 𝘄𝗲 𝘁𝗵𝗶𝗻𝗸 𝗮𝗯𝗼𝘂𝘁 𝗵𝗼𝘄 𝘁𝗵𝗲𝘆’𝗹𝗹 𝘀𝘁𝗮𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆, 𝘄𝗲 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗵𝗼𝘄 𝘁𝗵𝗲𝘆’𝗹𝗹 𝘀𝘁𝗮𝘆 𝗼𝗻 𝗦𝗸𝗼𝗼𝗹. So, what should we do? Skool makes it super easy for us since it’s really user-friendly and self-explanatory. We don’t need to spend too much time explaining how the platform works technically—maybe just add a few tips in the onboarding process. But what’s even more significant, I think, is explaining how Skool is different from social media. Here, it’s not about endlessly posting about yourself or mindlessly scrolling. It’s about being active and engaging in conversations. That’s something we should highlight during onboarding. Conclusion New members engage with the platform first, and only then with your community—especially if they’re coming from social media. We need to meet them where they are and guide them the right way. If we can get these new members to genuinely like Skool (the way we do), they’ll stay, join multiple communities, and everyone benefits. So, we should all ask ourselves: "What can we do to make new members love Skool and want to stay?" What do you think?