Call center - transfer bot

Has anyone been using voice AI for this? I started testing this on 600 leads Monday, says it used 3091 mins in 2 days but I cant seem to figure out how, since only 9 transfers were sent over. I think it may be getting caught up on VM, even though its off, and i did turn it on and off per Jorden on another post I saw. Anyone having same issues or having great success with this? I bought 19,000 mins thinking it would last all month but i don't know if it will at this point.

18 comments