https://fathom.video/share/bmzukFZmVVMci4VbyakbSRRy5yFAEdy2

Knowledgebase is the fundamentals to get right before building anything else

@Jorden Williams multiple reasons, 1. we are spoilt brats and just want everything. 2. probably something like a foot in the door offer , 3. it's something tangible people have for their website so it looks like they got an upgrade. it's also the perception that when they bought a marketing or system service it works because the feedback cycle is fairly quick and trackable. compared to a static form where you have to reach out to that lead or set up some kind of automation. whereas in a live chat the conversation can just continue smoothly. 4. you dug this grave yourself 😋, by teasing features, now that we have that carrot dangling in front of us we want it, but we can't seem to get a bite of it

@Alexandre Deschamps Im trying to figure out the flow for that. Can you expand a little more on how you accomplish that. are you using call masking, TaskRouter, TwiML, Flows? to get that setup. Thanks

the standard response for chat widget when you send an initial message will always be there. there is no option to turn it off as far as I know

@Adam Dobson yeah for now the live chat widget feature is a pain in the ass to use. So until assistable comes out with it. I would just avoid using it. Sell it as an upcoming feature or set up the SMS widget instead

https://www.skool.com/assistable/question-7a051049

look at the comments and this post. if you have human staff on standby answering the phone then the Ai wont pick up. but if your staff does not pickup. ie after hours the ai will pick it up