Why feedback is crucial for your community
Working with startup founders in many different fields taught me something precious: what worked for James may (and more probably, won't) work for John. Even if they were basically trying to achieve the same goal, or learn the same thing. We all come from a different time and place, with different education, backgrounds, beliefs, capacities... How many times did you catch yourself thinking "Is he/she dumb? That shit's easy / obvious"? The thing is, it's way harder to help people succeed than it is to succeed yourself. Because what you went through, the tools you used, the path you chose, may not be the ones that will make someone else successful. And it takes years of experience. And empathy. But you can speed up the process though: if you use feedback. I'm not saying it won't be brutal. Sometimes, people's honest opinions are harsh on the ego. But that's the fastest path to growth. When I teach CEOs communication and team leading skills, I always start with a simple exercise: Tangram. This game is simple in appearance, you just have to form a general shape (a house, a cat, a boat...) using several simple geometric shapes. It's easy when you're alone: your perception, your understanding, your methodology... But now, imagine you're back to back with a team member, and you have to make HIM/HER form the boat, or the house, using your voice only. You can't show. You can't see. How will you know if they understood the assignment? If you both have the same goal in mind? If when you say "on the right", you're both talking about the same "right"? (and many more funny situations you'd have to witness to believe they're true) Simple: use feedback. "Do you understand what the end goal is?" "Do you have all you need to reach it?" "What resources do you have in front of you at the moment?" The same goes for your community, your courses, the value you (think) you bring, the way to evaluate your users' success... Ask. For. Feedback. Always. At every step. You don't know if your product is ready? -> Release it and ask for feedback.