Does anybody offer any done for you setups?

One of our Live assistants will occasionally pull the times from the calendar, and the first slot it pulls will be tomorrow, but then it will offer appointments today, but then when they pick the time it puts it on the calendar for tomorrow. Anyone experienced this and how did you fix your prompt to account for this?

@Jorden Williams is there a way to transfer a call with the custom tools? For the life of me the agent will not transfer a call. I've tried recreating the agent, and doing a simple prompt with only the call transfer tool. No go. It is running on twilio number not lc or assistable. Anyone have any ideas?

Edit: This morning I had my first client telling me my final version test bot is making up information that is untrue, I checked and he was right. I was very frustrated... So I created this whole post trying to prove I uploaded the knowledge base file correctly and it used to be working and now its broken. Thanks to help of @Brandon Rodriguez I realised that knowledge base txt files don't work for voice yet, and Jorden already mentioned this. Truth is some other people I chatted with before already told me knowledge base doesn't work for voice , but I completely forgot about it and went on and had my first client test my bot on voice. This was my mistake, I should have remembered. I am writing it out here for all the other new comers to realise there is a "Assistable Known Issues List" that only experienced users know, and new comers only learn thru mistakes and frustration. If I am to comment a single word about transparency, this community deserves a "Assistable Known Issues List" for every new comer to reference before posting a long post here as I did this morning. I hope kb for voice issue gets solved with 2.1. Original Post: I have a TXT file with the information of doctors names and education etc. for my client. I have a clear reference on my prompt to check that file if user asks about the doctor. That TXT file was uploaded 17 days ago and was tested many times and it was properly calling out info from the TXT file in the knowledge base. Today when we ask the assistant about doctors it doesn't reference the correct info, and worse it makes up names that are never mentioned anywhere ever. It's like asking Halie bot about Jorden and instead of giving out the correct info, she begins talking about someone named Michael, that she tottaly made up. Client ID: 9KqSYFKZUctrHA1vaN8b Assistant ID: 1731280778685x235615510849126400 Vector Store ID: 1729119704443x875484338186879000 Does anybody else experience such problem? What do I do to fix it? Remove the TXT file and re upload it and hope it will function again?

@Assistable Team - Inbound & Outbound calls are failing for multiple users this morning. - Is this currently being worked on? - Do you have a statement we can share with our clients? NOTE: Outbound calls can be made manually when testing endpoint https://docs.assistable.ai/reference/make-a-call but not via "Make AI Call" in workflows. Temporary statement to share with your clients. ( Thanks @Bilal Ahmed ) ========== 📢 Service Update: Call Outage We’re currently facing a temporary issue affecting both inbound and outbound calls. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding. Updates will be shared as soon as we have more information. Thank you for your patience and support. ==========